FAQs
WHY SHOULD I CHOOSE MAKIN MEMORIES FOR MY EVENT?
We are a locally owned family business that has been serving the Chicagoland area since 1992. We pride ourself on old fashioned values were the customer comes first.
HOW FAR IN ADVANCEMENT DO YOU NEED TO MAKE A RESERVATION?
As soon as you can. Weeks or months in advance if possible for we book up fast especially on the weekends which is our busiest times.
DO YOU REQUIRE A DEPOSIT?
Yes. A deposit is required at the time of booking. The deposit gets applied to your balance. The remainder is do in full at time of the set-up.
MAY I HAVE MY EVENT AT A FOREST PRESERVE OR CITY PARK?
Yes. You need permits and would have to be additionally named on our insurance for that day(There is an $50.00 additional fee for this service).
WILL THE MOON JUMP RUIN MY GRASS?
No. It will come back in a couple of days.
WHEN WILL YOU DELIVER MY ORDER?
We start delivering between 7am-11am. We start picking up between 7pm-11pm.you will get at least a full 8hours out of our rentals and if you needed special time arrangements can be made.
WHAT IF I DONT HAVE ELECTRIC POWER FOR MY BOUNCE HOUSE?
We have generators on hand for this reason.There is an additional fee for this service.
DO I NEED AN ATTENDANT FOR EACH INFLATABLE?
Yes.We can provide one for an additional fee.Or you can have a capable individual supervising the inflatable.
ARE YOUR INFLATABLES CLEANED?
Yes.WE clean and sanitize each bounce and inflatable after each use. With antibacterial disinfectant and towel dry so when it arrives you can be assured it is clean and safe.
WHAT IF IT BECOMES REALLY WINDY OUTSIDE?
You have to shut off power to the inflatables and let deflate if the winds become over 15mph.Has do be done no exceptions on this for safety reasons.
CAN THE BOUNCE BE LEFT OVER NIGHT?
YES .For an additional fee. Just re inflate and wipe it down. And well be back to pick it up in 6 hours. The extra fee is because there is always extra dirt on the bounces.
DOES THE BLOWER HAVE TO BE GOING ALL THE TIME AND HOW MUCH ELECTRIC DOES IT USE UP.
Yes.Or it will deflate.The cost is pennies an hour.
WHAT IF I HAVE A LAWN SPRINKLER SYSTEM CAN I STILL GET A BOUNCE?
Yes.Let us know before hand so we know were to place the bounce so we don't use spikes to secure it. we will use sand weights which will cost a little extra not much.
WHAT ARE THE RULES FOR THE BOUNCE RENTAL?
No drinks or food,no shoes or sharp objects,no flips,roughhouse or wrestling,no hanging on the netting,no silly string or sand in bounces. Anyone with a underlying medical condition should contact there healthcare provider prior to using the bounce or any other inflatable.
CAN THE BOUNCE BE SET UP ON CEMENT?
Yes. We will use sand Dags instead of stakes,put a tarp down and try to make the entrance as safe as possible through special precautions .TO Do to this extra work there is an additional fee.and please let us know while booking other wise if we plan a grass set up and don't bring the extra safety supplies we cant leave the bounce and that would delay or even hinder you having a bounce that day.
